Privacy Policy

1. Introduction

FabricTradeHub ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using FabricTradeHub, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our platform
• Complete your profile information
• Upload content, images, or documents
• Communicate with other users
• Contact us for support
• Participate in surveys or feedback

This information may include:

• Name and contact information (email, phone number)
• Business information (company name, GST number, address)
• Professional information (skills, services, experience)
• Profile images and portfolio content
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (general geographic location)
• Cookies and similar tracking technologies
• Log files and analytics data

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our platform services
• Creating and managing user accounts
• Facilitating connections between textile professionals and clients
• Processing payments and transactions
• Communicating with you about your account and our services
• Improving our platform and developing new features
• Conducting analytics and research
• Ensuring platform security and preventing fraud
• Complying with legal obligations
• Sending promotional materials (with your consent)

4. Information Sharing and Disclosure

4.1 Public Information

Certain information you provide may be publicly visible to other users of the platform, including:

• Your professional profile information
• Skills, services, and expertise
• Portfolio images and work samples
• Reviews and ratings
• Public communications and posts

4.2 Third-Party Sharing

We may share your information with third parties in the following circumstances:

• Service providers who assist us in operating our platform
• Payment processors for transaction handling
• Analytics providers for understanding platform usage
• Legal authorities when required by law
• Business partners with your explicit consent
• In case of business transfers or mergers

4.3 User Connections

When you connect with other users on the platform, we may share relevant information to facilitate the connection and enable communication between parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Compliance with Laws

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in India.